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Refund policy

Effective Date: 2025-10-29

1. Overview

At Universal Dreambuilders LLC owner of Premium Maker Zone, we stand behind the quality of our products. This policy explains when and how returns and refunds are accepted for purchases made through premiummakerzone.com.

Summary

  • Region: United States
  • Return window: 30 days total, but damage must be reported within 48 hours of delivery
  • Return eligibility: Accepts returns for both defective and non-defective products if they meet policy conditions
  • Return shipping: Customer is responsible for return shipping costs unless the item is defective or damaged on arrival.
  • Restocking fee: 25% of the product price for approved returns

2. Contact Information

To start a return or report damage, contact our customer service team:

Hours: Monday to Friday, 9 AM to 5 PM EST

3. Eligibility for Returns

Returns are accepted under the following conditions:

  • The item arrived damaged, defective, or incorrect
  • The customer wishes to return a new item within the policy window
  • The damage or issue was reported within 48 hours of delivery
  • The product is returned within 30 days of delivery
  • The item is unused and includes all original packaging and accessories

Items must be in new condition. Used or installed products cannot be returned unless defective upon arrival.

4. Reporting Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery. Include:

  • Your order number
  • Photos clearly showing the damage or issue
  • A brief description of the problem

We will review the information and, if approved, provide instructions and a prepaid return label.

5. Return Shipping and Fees

Approved returns include a prepaid shipping label. Please use the provided label and ship the item within 7 days after approval.

Restocking Fee: All returned items are subject to a 25% restocking fee.

If you send an item back without using the provided label, we may not reimburse you for shipping costs.

6. Refunds and Replacements

  • Refunds are issued within 7 business days
  • After inspection of returned item
  • Replacement possible instead of refund

7. Exchanges

We accept exchanges for eligible products.

8. Non-Returnable Items

  • Reported after 48 hours
  • Misused items
  • Custom products
  • Hygiene products
  • Digital items

9. Cancellations

  • Before shipment: full refund
  • After shipment: return process required

10. Legal Rights

This policy does not affect your legal rights.

11. Changes

Policy may be updated anytime.

By purchasing, you agree to this policy.

Universal Dreambuilders LLC
support@premiummakerzone.com
1-689-600-3662
Marco Island, Florida